Orders and Returns
We want you to love every item you purchase from duraflamefireglass.com. If you do need to return or exchange a product, please note the following before starting the return process. Also feel free to call us at 833.334.3473. We’re here to help you every step of the way.
Products should be in new and unused condition; items returned must be in their original packaging. Once we receive your package, we will credit the amount of the item to the original method of payment. If the item was purchased with a gift certificate or as a gift, you’ll be issued an in-store credit for the amount of the item.
Please view our Return Policy for full details.