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Shipping Policy

Domestic Shipping & Handling

Orders placed on Duraflamefireglass.com will be shipped to your doorstep via FedEx as the primary service carrier. Delivery services available through FedEx are Home Delivery and Ground. Home Delivery orders are waived from a delivery signature unless otherwise instructed. Please allow 5-7 business days for order processing, plus applicable shipping time, before your order is delivered. FedEx Home Delivery offers delivery on a Tuesday through Saturday business day schedule and Ground is a Monday through Friday schedule.

Expedited Shipping: For rush orders, you have the option during checkout to upgrade to any of the following quicker shipping methods: 2 or 3 Day Shipping and Next Day Air.

Once your order is shipped, you will receive a confirmation e-mail with the tracking number of the package(s). You can track your package by visiting http://www.fedex.com/us/. Orders over 250 pounds, orders with fire pits, or other select orders will ship via a freight company. For orders shipped via freight, please contact customer service for the tracking details. Freight orders may also require an extended processing time. Call us for more information!

 

Shipment Confirmation & Tracking

Once your order has been shipped you will receive notification via email that your order has been sent in accordance with FedEx, which will include estimated delivery time and tracking confirmation. Duraflamefireglass.com does not expressly warrant the reliability of any and all information provided by FedEx.

 

International Shipping & Handling

Canada

  • There are no shipping options available to Canada at this time. Check back for updates to this policy periodically.

 

American Fire Glass will not knowingly ship any products to any countries that may require any type of license. American Fire Glass will not be held responsible or liable for any problems that result at your local customs office. No refunds will be given for items that are seized at your local customs office. American Fire Glass will not be held liable for any customs duties or taxes that arise from your local customs office. American Fire Glass will also not be held responsible for any additional fee the local carrier in your country may charge. Our international shipping prices reflect the base shipping charge not including customs duties, taxes and country specific fees. Our fees ONLY reflect the cost for us to ship your order to your country. Some countries may require various types of import licenses. If you are unsure of your country's import policies, please check with them before ordering.

 

Backorder

Here at American Fire Glass, we strive, to the best of our ability, to prevent this from happening. In the unlikely event that one or more item(s) in your order are not available for immediate delivery, the whole order will be on hold untill the availability of the backordered item(s). Any concerns or questions about your shipment, please contact customer service.

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